I bought this product about 11 months ago and it has completly stopped working it freezes on a screen and then doesnt unfreeze for ages. It now is stuck on a screen that says reboot or clean up and when you push the select it just says no problems found and has wiped all the music off so i have now lost it all. It has the same problems as some below.

I got my fisrt zen about five months ago and was really pleased with it. Its easy to use, looks great, and if you replace the cheap headphones that come with it, it sounds great too. My happiness what short-lived however, after a few weeks of having it (and spending a long time filling it with music) the player suddenly and inexplicably stopped working. I foolishly decided to get a replacement rather than a refund, and a few months down the line, the same thing happened to the replacement too! I'm not sure if its just bad luck on my part, i've certainly not damaged the player in any way through heavy handling, but i would reccomend people not to buy this, its not worth the hassle.

I wouldnt normally write a review, but I feel that I must add to these negative comments in order to prevent people being suckered in by this players sexy looks!
The problem I had is that the player almost always froze when attempting to transfer files, rendering it useless straight from the box. I contacted Creative and went through their troubleshooting process which confirmed that the unit was faulty, but instead of exchanging it for a new one I am taking a refund, which I will be using to buy an ipod, as I should have done initially!